Privacy Notice

Home / Privacy Notice


Para español, por favor haga clic aquí

Last Updated: June 10, 2024

This Privacy Notice describes how ONE Gas, Inc., together with its affiliates and subsidiaries, including its divisions Oklahoma Natural Gas, Texas Gas Service, and Kansas Gas Service, (collectively, “we” “us” “our”) collects, uses and discloses information about individuals who use any of our websites (including,,, and, and any other website that links to this Privacy Notice), applications, services, tools and features, or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Notice, “you” and “your” means you as the user of the Services, whether you are a customer, representative of an customer, website visitor, job applicant, or another individual whose information we have collected pursuant to this Privacy Notice. Please note that the Services are designed for users in the United States only and are not intended for users located outside the United States.

Please read this Privacy Notice carefully. By using any of the Services, you agree and consent to the collection, use, and disclosure of your information as described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use or access the Services.


We may modify this Privacy Notice from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Notice. If we make material changes to the way in which we use or disclose information we collect, we will use reasonable efforts to notify you, such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law. If you do not agree to any updates to this Privacy Notice, please do not continue using or accessing the Services.


When you use or access the Services, we collect certain categories of information about you from a variety of sources.

Information You Provide to Us

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

  • Basic contact details, such as name, address, phone number, and email address. We use this information to create and maintain your account and provide the Services, and to communicate with you, including to market to you. You can opt out of marketing communications from us at any time as further detailed in the section below, Your Choices and Rights. We may also ask you to provide your account number, phone number, or street number for authentication purposes when you make customer service calls.
  • Personal identification, such as social security number, driver’s license, passport information, birth certificate, or any other verifiable proof of identification, as well as spouse name and social security number. We use this information for identification verification purposes when setting up your account.
  • Account information, such as username and password that you select. We use this information to provide the Services and to maintain and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Payment information, such as bank account, credit or debit card information, and billing address. We use this information to process your payment and provide the Services.
  • Applicant details, such as information included in your resume or CV, references, and job history when you apply for a job with us. We use applicant details to process your application for employment and to evaluate your candidacy.
  • User-generated content, such as messages submitted by you through our chat groups, bulletin boards, or forums (“UGC”). We or others may store, display, reproduce, publish, or otherwise use UGC, and may or may not attribute it to you. Others may also have access to UGC and may have the ability to share it with third parties. If you choose to submit UGC to any public area of the Services, your UGC will be considered “public” and will be accessible by anyone, including us.
  • Health information that you choose to provide in relation to a request to defer billing date and/or payment amount, or when needed in connection with an on-premise work order.
  • Residency information, such as historical addresses and dates of residency.
  • Any other information you choose to include in communications with us (for example, when sending a message through the Services) or that we request from you to complete a customer service request. Note that we record customer service calls for training and quality assurances purposes, but we do not record your social security number when provided over the phone.

Information We Collect Automatically

We also automatically collect certain information about your interaction with the Services (“Usage Data>”). To do this, we may use cookies, pixels and similar technologies (“Tracking Technologies”). Usage Data includes the following categories:

  • Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address.
  • Mobile network information, such as phone number, agent version, SDK version, timestamp, session start/stop time, etc.
  • Location information, such as country from which you are accessing the Services.
  • Other information regarding your interaction with the Services, such as browser type, log data, date and time stamps, interactions with marketing emails, Energy Efficiency rebate applications, and ad impressions.

We use Usage Data to tailor features and content to you, market to you (including targeted advertising), provide you with offers or promotions, run analytics and better understand user interaction with the Services. For more information on how we use Tracking Technologies and your choices, see the section below, Cookies and Other Tracking Technologies.

Information Collected From Other Sources

We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Such information includes:

  • Credit reports we receive from credit reporting agencies.
  • Analytics data we receive from analytics providers such as Google Analytics.
  • Information we receive from career websites, such as LinkedIn, Monster, or Indeed, which we use to process your application for employment.
  • Public records we receive from other utilities companies, such as information regarding bankruptcy, death, or place of residence and dates of residency.
  • Household demographic information we receive from marketing data companies for marketing and outreach purposes, such as marital status and number of children.

Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

In addition to the specific uses described above, we may use any of the above information to provide you with the Services and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troubleshooting, data analysis, testing, system maintenance, and reporting), providing customer support, sending service and other non-marketing communications, monitoring and analyzing trends, conducting internal research and development, complying with applicable legal obligations, enforcing any applicable terms of service, and protecting the Services, our rights, and the rights of our employees, users or other individuals.

Finally, we may deidentify your information such that it cannot reasonably be used to infer your customer- specific information or otherwise be linked to you (or we may collect information that has already been deidentified), and we may use such deidentified information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified form and not attempt to re-identify the information.


Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including certain features and general functionality, to work incorrectly. If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

To opt out of tracking by Google Analytics, click here.

Your browser settings may allow you to transmit a “do not track” signal, “opt-out preference” signal, or other mechanism for exercising your choice regarding the collection of your information when you visit various websites. Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal. When you log into your account, the opt-out will extend to your account as well. If you do not have an account or are not logged into your account, your request to opt out through the GPC will not apply to any account information. To learn more about “do not track” signals, you can visit To learn more about Global Privacy Control, you can visit


We may disclose your information described above to third parties for legitimate purposes subject to this Privacy Notice, including the following categories of third parties:

  • Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, business process outsourcing, security, identity verification, customer relationship management, marketing communications, new customer intake, web analytics, and payment processing. With your consent, certain of our vendors may offer you ancillary products or services that may be of interest to you.
  • Third parties for marketing, digital marketing and remarketing purposes, including Google Ads, Claritas and DoubleClick. You may have the right to opt out of the processing of your information for the purposes of targeted advertising as further detailed in the section below, Your Choices and Rights.
  • Third parties that offer ancillary products or services to customers, such as home warranties and home generators. Disclosures of your information (such as verification of your customer status) to such third parties may allow us to receive compensation in the event a customer voluntarily signs up for these optional services or programs. Under applicable law, you may have the right to opt- out of these disclosures as further detailed in the section below, Your Choices and Rights.
  • Professional advisors, such as auditors, law firms, or accounting firms.
  • Third parties in connection with or anticipation of an asset sale, merger, or other business transaction, including in the context of a bankruptcy.

Where required by law, we will obtain your consent prior to disclosing your information. We may also disclose your information as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.


Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to access our pages on third-party platforms, and from there “like” or “share” our content. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below, Third Party Websites and Links.


We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.


Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the information below to request that it be deleted.


Despite our reasonable efforts to protect your information, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Notice. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security, and integrity, or protect ourselves, including our rights, property or products.


Where we rely on your consent to process your information, you may withdraw your consent at any time by contacting us using the information provided below. You may also opt out of receiving marketing communications by adjusting your marketing preferences in your online profile or contacting us using the information provided below.

Depending on the state you live in, you may also have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law, including in the event you reside in a state that does not currently grant you these rights.

  • Right to Access. You may have a right to request that we confirm whether we process information about you and give you access to that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment.
  • Right to Delete. You may have a right to request that we delete information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate information we maintain about you.
  • Right to Opt-out of Targeted Advertising or Selling. You may have a right to opt-out of the processing of your information for the purposes of targeted advertising and/or the sale of your information (as such terms are defined under applicable law). For information on how we process opt-out preference signals, see the section above, Cookies and Other Tracking Technologies.

You may exercise any of these rights by clicking here or by contacting us at 1-844-922-0347. For all other inquiries please contact us at 918-947-7000. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth, before providing a substantive response to the request. Depending on your location, you may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

In addition, you may have the right to appeal our decision regarding a request related to these rights by contacting us using the information provided below. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.


Should you have any questions about our privacy practices or this Privacy Notice, please email us at or contact us at 15 East Fifth Street, Tulsa, Oklahoma 74103, or call us at 918-947- 7000.